Frequently Asked Party Hire Questions
Is there a minimum order amount or value?
No, minimum orders are not required.
How long is the hire period?
The standard hire period is for 24 hours or part thereof, if the equipment is available we can deliver the day before and pick up the day after. If your hire is for a weekend use then this would be a collection or delivery on Friday or Saturday morning and return on Monday unless previous exceptions have been made.
Can I hire equipment for longer than the standard 1 day hire period?
Yes, additional costs may apply. Please contact our office for a quote.
How far in advance do I need to book equipment?
There is no set time frame that you need to book by. You can book months, days or even hours in advance for certain items.
We recommend booking about 4 – 6 weeks in advance for marquees, especially during our busy season of October – March, other items about 2 – 4 weeks in advance. The later you leave it to book the higher the risk for you that we won’t be able to supply the equipment. See our cancellation policy 4 a. under Terms and Conditions.
What if I hire something and I don’t use it, do I get a refund?
There is no refund on any equipment hired, and returned unused.
What happens if something gets broken?
All breakages and losses are the responsibility of the hirer. A full replacement cost is payable on return of the equipment. The most common items are glassware and crockery. Prices for replacements are different for all items. (See Terms and Conditions)
Does the equipment need to be returned clean?
Yes, all equipment must be returned to us clean of food and beverage etc. Of course we rewash and sterilize so it is sparkling again for the next customer, but for hygiene purposes we can’t have dirty crockery waiting to be washed! If you return your items dirty, a cleaning fee will be charged. The only case that this does not apply is to linen. All of our linen should be returned dirty, but dry. All linen is professionally laundered off site.
For larger items e.g. Red Carpet, Barbecues, Spits, Pie Warmers etc. Cleaning Bonds are payable on initial hire and then refunded if the items are returned clean. If items are not returned clean then the bond is forfeited.
Can I view the items I wish to hire and do you have a showroom?
You are most welcome to visit the Perth Party Hire showroom located 103 Nicholson Rd, Subiaco. We are open Monday to Friday from 9am-5pm, and Saturday from 9am-12pm, our showroom displays a wide range of products and equipment and our experienced staff are more than happy to assist in the planning of your special event.
Do you have a delivery service?
Yes we deliver to the Perth metropolitan area. The charges are dependent on the suburb – please ask our staff for a price based on your location. If there are any specifics regarding the delivery site, please let us know so we can ensure the delivery is a smooth process for you. For example – loading docks, difficult driveways that a large truck will not be able to drive up and above ground floor deliveries etc.
What time would delivery be?
Standard delivery times are Monday – Friday 9am – 4pm. We can offer either AM or PM delivery windows but their availability depends on our workload. We can, on special request deliver Saturday am.
Delivery is available outside of these times (e.g. Weddings), however, additional costs may apply. If your function is on a weekend we normally deliver on Friday and collect on Monday.
Can I pick up and return the equipment myself?
Yes you can. If you are hiring bulky equipment or large numbers please talk with our office to ensure you have a vehicle large enough to transport the items.
Will you set up all of the equipment, including tables, chairs, etc.?
Our delivery staff will happily place all your hired products carefully near their final set-up position. However if you would like the furniture set up in position there are additional charges, we do not put on table linen, chair covers or sashes on chairs.
What payment methods do you accept?
We accept all major credit cards, cheques, cash and EFT payments.
How do I determine what size marquee I will require?
Making sure you have the right-sized marquee is important. It’s also easy. As a general rule though, for a cocktail event you would need to allow approximately 0.75m2 per person, and for a sit-down event, about 1-1.5m2 per person – all dependent on what other items (i.e. band, dance-floor, bar, etc.) you would like to add to the space. You also need to think about marquee access, drink stations and food service. Contact one of our professional staff to advise you if you need assistance.
When will my marquee be erected?
It’s most likely that your marquee will be erected several days before the event, giving you plenty of time for decorating. At the very minimum, your marquee will be in place the day before your event.
How do I know if my site is suitable for installing a marquee?
We are more than happy to measure the space you have available, we’ll be happy to arrange a visit. Remember marquees are rectangular in shape and usually require a level surface to be erected. Drainage in case of rain is important. Grass is usually the best surface to reduce water runoff, paving or cement can have marquees erected on them but if it rains where will the water run to? What walls are best left on to protect the interior?
Do you provide lighting for functions?
Yes we can design a lighting package for you including ambient lighting, dance lighting effects and garden lighting to name a few. You need to call us and arrange a free site meeting for the best results.
Are there different types of marquees?
Yes there are 3 major types of marquees.
Clearspan or Structured marquees are the latest development in marquees and provide the largest marquees in the industry down to small 6m x 3m backyard covers. The gabled frames are built on the ground and lifted one section at a time. The roof materials are then pulled over each section via an incorporated track system. These marquees do not need rope to anchor the structure down to the grass but use a large peg system hammered through base plates at the bottom of each leg. On a hard surface heavy weights or water drums are used to keep the structure in place.
Framed or free standing marquees are usually gable rooves and are held down by rope and peg or rope and water drum systems and are also clear span marquees, however the roof is placed over the frame on the ground and the whole marquee is lifted into the air, then the legs are placed underneath to support the marquee roof.
The third type of marquee is called a pop top and this is usually a smaller style of marquee that has been erected in a similar manner to the framed marquee however the roof is pyramid shaped not gabled and is completed when a single pole is placed under the apex of the pyramid and pushed up to sit on tensioned cross wires in the roof.